Our Privacy Policy

Paragon Cycle Services (PCS) is committed to your privacy. We will never pass on your details to any third party under any circumstances. We will keep data safe and secure. This privacy notice explains our collection, use, disclosure, retention, and protection of your personal information.

Scope: This privacy notice applies to any rider privately coached through PCS, any rider attending any session run by PCS, and any person purchasing goods from PCS. This is whether contact is through telephone, e-mail, web-site or social media.

Personal Information: We collect personnel information from you when you use our services. This information could include name, address, email address, postal address, emergency contact details, telephone number, and date of birth.

How we use your personal data: We use your personal information to fulfil a contract with you, provide you with our services, and provide you with a personalised experience. Your personal information is for our business use only and is not passed onto a third party at any time.

Your choices about how we use your personal information: You have a choice about how we use your personal information to communicate with you and to advertise our services. If you do not wish to receive emails from us advertising our services, then you will always be asked to reply to the email retracting consent and will be removed from the mailing list directly. We do not disclose your personal information to any third parties.

Ways you access, control, and correct your personal information: We respect your right to access, correct, request deletion, or request restriction of our usage of your personal information as required by applicable law.

• You have the right to know what personal information we maintain about you
• We will provide a copy of any of your personal information we have stored
• If your personal information is incorrect or incomplete, you have the right to ask us to update it
• You have the right to object to our processing of your personal information
• You can ask PCS to delete or restrict how we use your personal information

How long we keep your personal information: We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations.

For private One to One coached clients, we will erase all personal information stored electronically, and shred all hard copies on termination of the coaching contract, unless you specifically ask us to retain it.

Cookies and similar Technologies: When you visit our website, booking and payment systems, and other IT packages, the authorised service providers may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes.

How do we protect your personal information: We protect your personal information using technologies and administrative security measure to reduce the risk of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use include firewalls and date encryption. We ensure that the partners we work with are also GDPR compliant and have appropriate security measures in place.